Refund policy

Your satisfaction is important to us.

Returns

• Returns are accepted within 14 days of receiving your order.
• Returned items must be unused, in their original condition, and in their original packaging.
• Proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Gift cards
• Clearance or final sale items
• Products damaged due to misuse or improper handling

Refunds

• After we receive and inspect your returned item, approved refunds will be processed within 7 business days.
• Refunds will be issued to the original payment method used for the purchase.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.

Contact

Nexwriax
46 Glasshouse St
London W1B 5DR
United Kingdom

Phone: +44 2072222120